Privacy Policy

Last Updated: March 2, 2025

1. Introduction

Welcome to Service D&G (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://expertfloorsandwelding.com/ (the “Site”), including any other media form, media channel, mobile website, or mobile application related or connected to the Site.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your information. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

2.1 Personal Information

Personal Information is information that identifies you as an individual or relates to an identifiable individual. We collect the following types of Personal Information:

Identity Data: Includes first name, last name, username, or similar identifier.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Site.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2.2 Non-Personal Information

We also collect information that does not directly identify you but relates to your activities on our Site. This includes:

Browser and device information
Site usage data
Location data
Aggregate data

2.3 Information Collection Methods

We use different methods to collect data from and about you, including:

2.3.1 Direct Interactions

You may provide us with your Personal Information when you:

Fill out forms on our Site (such as when requesting a quote)
Subscribe to our newsletter or promotional materials
Request marketing to be sent to you
Participate in surveys or feedback forms
Contact us for customer service

2.3.2 Automated Technologies or Interactions

As you navigate through our Site, we may automatically collect Technical Data and Usage Data. We collect this information by using:

Cookies: We use cookies and similar tracking technologies to track the activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here.
Log Files: Our Site tracks log files including IP addresses, browser type, Internet service provider (ISP), referring/exit pages, timestamps, and clicking patterns.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including:

To provide, maintain, and improve our Site and services
To process and fulfill your service requests, including scheduling appointments and providing estimates
To respond to your inquiries and provide customer support
To send you technical notices, updates, security alerts, and administrative messages
To send promotional communications, such as providing you with information about services, features, surveys, newsletters, offers, and events
To personalize your experience on our Site and deliver content relevant to your interests
To monitor and analyze trends, usage, and activities in connection with our Site
To detect, prevent, and address technical issues
To comply with legal obligations

4. Disclosure of Your Information

We may disclose your Personal Information to:

4.1 Service Providers

We may share your information with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

4.3 Marketing Partners

We may share your information with third-party marketing partners, such as Google and Meta (Facebook), for targeted advertising purposes.

4.4 Legal Requirements

We may disclose your information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request
To enforce or apply our Terms of Use and other agreements
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Service D&G, our customers, or others

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Your Privacy Rights

5.1 Access, Correction, and Deletion

You have the right to:

Access your Personal Information
Correct inaccuracies in your Personal Information
Request deletion of your Personal Information

To exercise these rights, please contact us using the details provided in the “Contact Us” section.

5.2 Marketing Communications

You can opt out of receiving marketing communications from us by:

Following the unsubscribe instructions included in each marketing email
Contacting us using the details provided in the “Contact Us” section

5.3 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features of our Site.

5.4 Do Not Track

We do not currently respond to “Do Not Track” signals or other mechanisms that might enable consumers to opt out of tracking on our Site.

5.5 California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information, including:

The right to know what personal information we have collected about you
The right to request deletion of your personal information
The right to opt-out of the sale of your personal information
The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the details provided in the “Contact Us” section.

6. Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

7. Third-Party Links and Services

Our Site may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

7.1 Google Analytics

We use Google Analytics to monitor and analyze the use of our Site. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

7.2 Social Media Features

Our Site includes Social Media Features, such as the Facebook Like button, Instagram feed, or interactive mini-programs that run on our Site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing them.

8. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users’ Personal Information, we will post the new Privacy Policy on this page and notify you by email to the primary email address specified in your account and/or through a notice on the Site home page.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.

9. Children’s Privacy

Our Site is not intended for children under 16 years of age. No one under age 16 may provide any Personal Information to or on the Site. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on this Site or through any of its features. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the details provided in the “Contact Us” section.

10. International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our Site from outside the United States, please be aware that information collected through the Site may be transferred to, processed, stored, and used in the United States. Data protection laws in the U.S. may be different from those of your country of residence. Your use of the Site or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. as set out in this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Service D&G
Email: support@expertfloorsandwelding.com
Phone: TBD
Address: 2331 Pinecone Dr.
Apt. 201
Kissimmee, FL 34741

12. Acknowledgment

By using our Site, you acknowledge that you have read this Privacy Policy and understand its contents. You agree that your continued use of our Site constitutes your acceptance of this Privacy Policy and any updates. This Privacy Policy constitutes a legally binding agreement between you and Service D&G.